This Privacy Policy sets out how Richmond’s Tree Services handle personal information collected when you use any Service from us, or use our website, www.richmondstreeservices.com

This statement does not limit or exclude any of your rights under the Privacy Act. 

Personal information

We collect personal information from you (Personal Information) when you provide it to us, for example when you:

a. Request a Service; or quote
c. contact us for help or to ask a question; or
d. email or otherwise contact us in relation to any Richmond’s Tree Services Service or the Website.

 

How we use Personal Information

We may use your Personal Information to:

a. Provide you with Services; from Richmond’s Tree Services
b. contact you about any Service; and
c. do anything otherwise required or permitted by law.

 

Automatic Information and Cookies

We may also automatically collect, or use third party service providers to collect, certain information in relation to your use of any online Service or the Website (Automatic Information). This information may be aggregated to provide data related to how our website performs, and does not identify you or your individual browsing behaviour.

Automatic Information includes browsing characteristics, for example:

a. search terms;
b. pages viewed; and
c. date, time and duration.

This information also includes technical characteristics, for example:

a. screen resolution;
b. language settings;
c. operating system; and
d. the type of web browser.

To collect this information we use Google Analytics. You can read Google’s privacy statement, or opt-out, at the Google Privacy Centre.

Cookies are small files that are sent by a website and stored on your computer's hard drive. Any Service or the Website may use Cookies to collect information about you and your use of the Service and/or Website. You may disable Cookies through your web browser, but doing so may mean that you cannot use the Service or the Website or that the functionality of the Service or the Website is reduced.

 

How we use Automatic Information

We may use Automatic Information to:

a. manage, monitor, improve and develop any Richmond’s Tree Services, Service and the Website;
b. improve functionality, improve security and measure the performance of the Website; and/or
c. prepare and use data about access to, and use of, Richmond’s Tree Services and/or any Service.

 

Disclosure and use

We take reasonable precautions to make sure that we keep your Personal Information secure.

We will disclose information when you authorise us to share it. Where you have authorised us to disclose your Personal Information to a third party, their use and maintenance of your Personal Information is outside our control and we accept no responsibility or liability for such third party use to the extent permitted by law.

Except as described in this Privacy Policy, we will not disclose or use your Personal Information without your permission, unless required or permitted by law. These may include:

a. to the extent necessary for third parties to provide services to us in connection with the Richmond’s Tree Services, any Service or the Website or to operate our business;

Email communication

From time to time we may send you, and you agree to receive, emails that relate to Richmond’s Tree Services or Services you have purchased or subscribed to.

You may opt out of receiving those emails and other promotions at any time by following the opt-out instructions provided in the relevant communication.

 

General

We may update this Privacy Policy from time to time. The current version posted on the Website will apply.

The Website may contain links to third party websites or applications. We are not responsible for the privacy practices or content of third party websites or applications.

Contacting us about privacy

If you wish to contact us about your privacy, including requesting corrections to your Personal Information, you can contact us at richmondstreeservices.com

 

We collect personal information from you, including information about your:

• name

• contact information

• location

We collect your personal information in order to:

• contact you as a prospective client

 

Providing some information is optional. If you choose not to enter contact number or email address, we'll be unable to provide our services.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at richmondstreeservices@gmail.com